Privacy Policy

Last updated: 2024

Market Stitch values your privacy and is committed to protecting your personal data. This Privacy Policy details our practices concerning the collection, use, and disclosure of information that we collect through our website and services related to financial planning in Canada. We operate in compliance with the Quebec Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Disclaimer: This document is a template provided for informational purposes only and does not constitute legal advice. For specific legal concerns regarding data protection in Montreal or Quebec, please consult with a qualified legal professional.

1. Data Controller

The entity responsible for processing your personal data (the "Controller") is Market Stitch. We ensure that all data processing activities are conducted with the highest level of transparency and security. Should you have any questions regarding how we handle your information, you may contact our Privacy Officer at:

  • Email:
  • Address: 1250 René-Lévesque Blvd W, Montreal
  • Phone: +1 (884) 391-5940

2. Information We Collect

We collect several types of information to provide and improve our financial planning services:

  • Identity Data: Includes first name, last name, and title.
  • Contact Data: Includes email address, telephone number, and residential address in Montreal or other parts of Canada.
  • Financial Data: Information provided during consultations, such as income ranges, investment goals, and debt levels, used strictly for the purpose of creating your financial plan.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and location data.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties.

3. Legal Basis for Processing

Under Canadian law, specifically Law 25 (Quebec) and PIPEDA, we process your data under the following legal grounds:

  1. Consent: When you voluntarily provide information via our contact forms or subscribe to our newsletter.
  2. Contractual Necessity: When processing is required to fulfill our obligations under a financial planning agreement.
  3. Legal Obligation: When we must comply with Canadian financial regulations or tax reporting requirements.
  4. Legitimate Interest: For the improvement of our services, website security, and internal analytics, provided these interests do not override your fundamental rights.

4. Purpose of Data Collection

Market Stitch utilizes your data to:

  • Provide personalized financial planning guides and consultations.
  • Process registrations for webinars or local Montreal financial workshops.
  • Send updates regarding changes in Canadian tax laws or investment vehicles.
  • Manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • Administer and protect our business and this website.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. In Canada, certain financial records must be kept for a minimum of seven years to comply with CRA (Canada Revenue Agency) regulations.

6. Disclosure to Third Parties

We do not sell your personal data. We may share your data with:

  • Service providers acting as processors who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • Governmental bodies or regulatory authorities in Canada where required by law.

7. International Transfers

As Market Stitch may use cloud-based services for data storage, your information may be transferred to and stored on servers located outside of Quebec or Canada. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses, to ensure a level of protection equivalent to that provided under Canadian law.

8. Your Legal Rights

Under the Quebec Act and PIPEDA, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct incomplete or inaccurate data.
  • Right to Erasure (Right to be Forgotten): You can ask us to delete personal data where there is no good reason for us continuing to process it.
  • Right to Withdraw Consent: Where we are relying on consent to process your data, you can withdraw it at any time.
  • Right to Portability: You can request the transfer of your data to you or to a third party in a structured, commonly used, machine-readable format.

9. Cookies and Tracking

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. For more information, please visit our Cookie Policy.

10. Security Measures

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

If you believe that your data protection rights have been breached, you have the right to make a complaint at any time to the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada (OPC).